Shipping policy

Quotes and acceptance

Shipping is separately paid. Quotes must identify currency, validity period, included services, exclusions, carrier acceptance and route availability. A quote request is not a confirmed booking.

Collection and delivery

Accurate addresses, running condition, dimensions, keys, access, dates and special handling instructions are required. Customers must confirm permitted contents and prepare the vehicle according to the accepted carrier terms.

Timing and changes

Transit dates are estimates only when confirmed information supports them. Delay, cancellation and rescheduling conditions and charges must be disclosed before acceptance.

Condition, damage and insurance

Condition reports and damage-reporting procedures should be agreed before collection. Do not assume insurance is included. Coverage, exclusions, excesses, claim windows and responsibilities require written carrier confirmation.

International transport

New Zealand–Australia movements depend on import/export approval, carrier acceptance, customs and quarantine. Duties, taxes, port charges and permits are excluded unless explicitly included in the accepted quote.

Responsibility and mandatory rights

Inaccurate shipment information may change pricing or acceptance. The final reviewed agreement must specify responsibility, claims and dispute resolution without excluding mandatory legal rights.